Privacy policy

In compliance with current legislation on personal data protection, we inform you that your data will be integrated into the processing system owned by Swarn SRL, whose registered office is located at Rue du marais 49, 100 Brussels, Belgium.

Cookies

A “cookie” is a small information file sent to the User’s browser and stored on the User’s device (e.g., computer, smartphone) (hereinafter referred to as “Cookies”). This file contains information such as the User’s domain name, internet service provider, operating system, as well as the date and time of access. Cookies will not, under any circumstances, damage the User’s device.

Our website does not use cookies for audience measurement. To track statistical traffic data, we use a GDPR-compliant server-side tool. We do not collect any data that would enable us to target users (e.g., through emailing or database enrichment) afterward or in real-time while they browse our site.

The User can configure their browser software to allow or reject Cookies on a case-by-case basis, before a Cookie is likely to be stored on their device. If the User refuses to store Cookies on their device or browser, or if they delete those that are already stored, they are informed that their browsing and experience on the Site may be limited. This may also occur if our site or one of its providers cannot recognize, for technical compatibility purposes, the type of browser used, the display settings, or the country from which the device appears to be connected to the internet.

In such cases, we decline any responsibility for the consequences related to the degraded functionality of the Site and any services that may be offered, resulting from (i) the User’s refusal to accept Cookies or (ii) the inability of our site to store or retrieve the Cookies necessary for its functioning due to the User’s choices. Managing Cookies and User preferences varies depending on the browser. The help menu of the browser provides instructions on how to modify Cookie settings.

Tracking activities, tags or pixels

Our site may occasionally use web beacons (also referred to as “tags,” action tags, one-pixel GIFs, transparent GIFs, invisible GIFs, and single-pixel GIFs) deployed through a web analytics partner that may be located (and, therefore, store the corresponding information, including the User’s IP address) in a foreign country.

These tags may appear in both online advertisements that allow internet users to access the site and on its various pages.

This technology enables our site to evaluate visitors’ responses to the site and the effectiveness of its actions (e.g., the number of times a page is opened and the information consulted) as well as the User’s usage of the site.

In certain cases, the site may display external media, such as videos hosted on third-party platforms (e.g., YouTube). When the User interacts with such content, information may be collected and processed directly by these third-party providers without our involvement or control. We encourage Users to consult the privacy policies of these providers to understand how their data is used in such scenarios.

The external web analytics provider may also collect information about site visitors and users of other websites through these tags, compile reports on site activity for our site, and provide additional services related to site and internet usage.

Unless you choose to disable cookies, you agree that the site may use them. You may disable these cookies at any time for free using the deactivation options provided, keeping in mind that this may reduce or restrict access to certain services offered on the site.

Data Controller

According to Article 4.7 of the GDPR, Swarn SRL is the data controller for the personal data collected on the website www.citronics.eu. This document determines the purposes and means of the processing carried out.

Why Do We Collect Personal Data?

Our website do not collect personal data.

In each case, we strive to comply with regulations, ranging from simple information provision to obtaining your prior consent.

We might collect data for several purposes detailed below: analyzing browsing behaviors on the website, performing sales operations, after-sales service, and commercial prospecting. Some data are collected automatically, and you are informed of this in advance. Other data collections are required by law and/or regulation (e.g., for issuing invoices), while others are of strategic and commercial importance and require your prior consent.

Data Collected via forms

In compliance with applicable laws and regulations, we collect certain information when you submit forms on our website. This data includes:

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To ensure this data collection complies with regulations, we provide you with an opt-out mechanism. This can be done by updating your contact preferences in the “My Account” section of our website or by contacting customer service. This option is available for all browsers and device types, including smartphones and tablets. Please contact us via this link if you encounter any difficulties using this mechanism.

We also inform you that:

  • The data collected is not cross-referenced with other processing activities (e.g., customer files or traffic statistics from other sites).
  • The data collected is only used to produce anonymous statistics.
  • We do not track your browsing on other websites.
  • The collected IP address does not allow for geolocation beyond the scale of a city.
  • This data is not retained beyond 13 months from your first visit.

Any data collection beyond what is necessary to generate these statistics requires your prior consent unless it is based on another legal basis.

For more details on data collection when creating a customer account, contacting customer service, or placing an order, please let me know, and I can expand further.

Data Processing

Swarn SRL ensures that data will be processed lawfully, fairly, transparently, adequately, relevantly, limited, accurately, and updated. As such, Swarn SRL commits to taking all reasonable measures to promptly delete or correct inaccurate data. A member of our company may contact you to verify the compliance of the information provided.

User Rights

In accordance with Articles 15 to 22 of the GDPR, regarding the data we hold about you, you have the following rights:

  • Right of access (Article 15 of the GDPR)
  • Right to rectification (Article 16 of the GDPR)
  • Right to erasure (Article 17 of the GDPR)
  • Right to restrict processing (Article 18 of the GDPR)
  • Right to notification of data: rectifications, erasures, or restrictions (Article 19 of the GDPR)
  • Right to data portability (Article 20 of the GDPR)
  • Right to object (Article 21 of the GDPR)
  • Right not to be subject to profiling (Article 22 of the GDPR)

You can exercise these rights by sending your request to our email address. Each request must include a copy of a valid identity document to ensure that the request is made by the legitimate owner of the data. You can also contact the competent supervisory authority in Belgium to file a complaint if deemed necessary.

Data Transfers

We inform you that data transfers may occur when necessary, for example, to contact segmentation tools (Mailchimp, Brevo, Airtable, Google Sheets, etc.).

These data transfers will be carried out in compliance with the guarantees, measures, and rights outlined by applicable personal data protection laws and in alignment with this privacy policy.